Ticket and Tag Each Issue for Timely Resolutions
The stacking of issues and lack of clear assignments are frequent hindrances to quality customer service. The CRM ticketing software can instantly resolve both these problems. A top-down ticketing system lets you assign and distribute incoming customer queries and complaints to the concerned team without unnecessary delays.
Each ticket involves creating a detailed profile that consists of information relating to particular queries.
At the first glance, this gives you a direct overview of the issue.