TICKET MANAGEMENT SYSTEM – KAPTURE CRM

Ticket and Tag Each Issue for Timely Resolutions

vap_1660032740The stacking of issues and lack of clear assignments are frequent hindrances to quality customer service. The CRM ticketing software can instantly resolve both these problems. A top-down ticketing system lets you assign and distribute incoming customer queries and complaints to the concerned team without unnecessary delays.

Each ticket involves creating a detailed profile that consists of information relating to particular queries.

At the first glance, this gives you a direct overview of the issue.

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