Customer service allows its service agents to interact with all types of people. Some are great to talk to and really motivate you to keep going on, whereas there are those difficult customers who are always testing your knowledge (about your product/service, brand or industry) and your patients.
Being in the customer service department, you may have definitely faced an angry or frustrated customer. Customers can get angry for various reasons.
Some are valid reasons that are related to internal process glitches, whereas some are just the result of a bad day. However, whether it is your company or support agents fault or not, you have to handle the call professionally, maintaining your cool throughout. It may be difficult at times, but if you want to keep your job, you need to ensure proper behavior. Below are a few tips that will help you deal with frustrated customers.