In this article we will discuss some effective ways in which you can build strong bonds with new customers and maintain long-term customer relationships.
Almost everybody that has a Smart-phone is on social media today. Plus there are so many different social media channels that it is hard to keep a track of them all. However, to stay on top of the game you have to stay connected to all of them. This includes responding to messages, posts, tweets (for Twitter) or comments related to your business. Let them know that you are actively listening to what they are saying, even if it a negative statement. Acknowledge all communication to let them know that they are valuable to your business.
Your customers should not find it hard to get in contact with any of your executives. Provide multiple channels through which they can reach out to you. This could be in the form of phone calls, emails, live chat, web forms and of course social media channels.