5 things to keep in mind while training your support representatives – kapdesk

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Whether you run a large-scale business or a startup firm, and no matter how established or how popular your products are, if you don’t have a strong customer support department set up in place, you can end up at the bottom of the industry ladder. The right customer support agents will increase customer satisfaction, enhance customer loyalty and bring added value to your company, helping you grow your business and improve its reputation. Here are some points to keep in mind while training your support representatives.

 

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