Be where your customers are – kapdesk


Nowadays, businesses are looking beyond simply providing an incredible product or service. Businesses want to expand their business reach by growing their customer base, and not only that; they want to ensure that all their customers are satisfied with their product or service. This can only be achieved if you are reachable.
A lot of business owners are under the assumption that Facebook and Twitter are the major areas of focus for social media customer support. However, it is important to make the most of other sites like Google+, LinkedIn, Instragram, etc. You must analyze and strategize a plan and make maximum use of these websites. For example, if your business has a lot of images to post, then Pinterest will be a good option.

In the famous words of Mr. Thomas A. Edison “Opportunity is missed by most people because it is dressed in overalls and looks like work”, he meant to say that if you are passionate about what you do, then it will never look like work or feel like a burden.
Plus, with the help of customer support software, this tasks becomes as easy as handling customer emails. With the help of multichannel integration and one inbox for various communication platforms, your social support becomes a simplified process. Whether your customers use Facebook, Twitter, Google+ or any other social media platform, all those communications will come to your customer support software, letting you responds to multiple customers instantaneously.

So set up your social support game by implementing and integrating the tools available in advanced customer service software, and have an interactive, engaged and up-to-date customer base.


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