Timing is everything
One of the most dreadful things customers go through while getting in touch with a company’s customer support through traditional means like voice support or email support, is the long hold times and response times.
This is where social media customer service becomes a popular choice, especially for customers. Customers expect an immediate response and those companies that fail to provide timely responses are those that loose reputation. This is where several business tools like customer support software could be implemented in place. Its inbuilt features like auto-response for customers make getting back to the customers, even at odd hours, an easy, simplified process.