The Importance Of Auto-Response For Email Support – Kapdesk


Auto-response for customers is an absolutely necessary marketing tool in today’s competitive business world. An auto-response software has many uses and is essential in situations where giving an immediate response is not possible. They can be in the form of thank-you notes, registration confirmations for events, or even as referrals to complimentary resources and archived materials.

You can also create auto-response emails for engaging with your customers in a timely manner. The important thing is to make sure that they are designed with a specific purpose in mind. What auto-response email sequences do is that they allow you to communicate on a regular basis with your subscriber list without investing a lot of time in creating and sending the same emails manually.

Let’s take a look at the importance of auto-response emails for customers.

Good customer support practice
Auto-response emails do not always have to have a marketing objective and can sometimes be sent as acknowledgements for customer interactions. Auto-response emails are a way of letting the customer know that your business’s customer support department is in tandem with its client base.

A form of acknowledgement
Not all customer queries can be answered immediately. This could be due to an appropriate solution not being currently available, or if the enquiry has come in after working hours. However, it is important that the customers know that you have received and acknowledged their query, and that someone from the relevant department will get back to them shortly. This is when setting up an automated response for customers becomes useful.

Expanding your reach
In your auto-response software, you can set up thank you messages that can include social media sharing buttons to prompt people to share your initial offers. You can also include social media follow links to help grow your reach with other customers. These action buttons may not seem too significant, but you will see a marked difference that is reflected in your social media channels.

Promotional marketing
One of the best forms of silent marketing is an automated promotional email. When creating automated responses for customers, you can’t make the mistake of sending uninteresting and dull content since your customer or subscriber will soon move your emails from the inbox to the spam folder.

If you have an offer or an upcoming event that is designed to attract a lot of views and doesn’t really tie well into your product, you might want to introduce a secondary offer in your auto-response email.

Express your brand’s values
You don’t always have to have a valid reason to send your customer base a series of automated mailers. You can promote your business’s products or services with sequence emails.

For example, if you decide to send five emails, make sure that each one explains a different benefit to the product or service that you’re selling. This is a great promotional strategy that reaches out to a large customer base with minimal effort.

Moreover, sometimes it’s even okay to send off-topic emails to you’re your customers up-to-date about industry trends or other relevant information that may be informative. Customer support emails aren’t always about selling.

Email marketing is one of the most important business activities that you can undertake to grow your small business. Focusing on building a responsive list of customers who are hungry for your product or service is an important step to ensure the long-term success of your business.


Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )


Connecting to %s