Internet Of Things (IoT) Is Gaining Traction In The Digital World, And Customer Service Can Benefit From It – Kapdesk

Customer service is a practice that has rooted itself in every business’ operations in the modern world. Whether you’re an airline company that is managing thousands of customers every day, or an FMCG company that is delivering millions of products, having a proactive system that understands the success of each product or service can be… Continue reading Internet Of Things (IoT) Is Gaining Traction In The Digital World, And Customer Service Can Benefit From It – Kapdesk

It’s Time To Build A Brand That Delivers Strong Customer Service – Kapdesk

The only way you are going to build a brawny brand is by acquiring more customers. It’s that simple. The more customers your business attracts, the better your future prospects. The most efficient way of encouraging more people to try your brand out is by delivering an outstanding customer service, which for all intent and… Continue reading It’s Time To Build A Brand That Delivers Strong Customer Service – Kapdesk

Let’s Focus On Making Customer Service More Personal – Kapdesk

Customer service is a concept that’s often talked about as an afterthought, and very few people realize its true importance in building substantial customer relationships. A customer service with a hint of personalization can make all the difference between a service that customers would like to use, and one that people don’t really care about.… Continue reading Let’s Focus On Making Customer Service More Personal – Kapdesk

Five Catastrophic Customer Service Mistakes along with Related Dialogue Snippets – kapdesk

Every customer is like the precious. Every business should treat every single customer like the way Golem treats the ring. They should be ideally kept close and shining. But there’s just one difference. At any point of time, Customers can talk back and leave your business right through the door… In this scenario, your business… Continue reading Five Catastrophic Customer Service Mistakes along with Related Dialogue Snippets – kapdesk

Never Let A Customer Go UnAnswered – Kapdesk

It happens very often that when a customer calls support, they are unable to get an appropriate answer. This is a failure on the customer support department’s part, since that is their job. If a customer decides to do business with a particular business, they are expecting customer support throughout their business relation. And when… Continue reading Never Let A Customer Go UnAnswered – Kapdesk

5 Things To Keep In Mind While Training Your Support Representatives – Kapdesk

Whether you run a large-scale business or a startup firm, and no matter how established or how popular your products are, if you don’t have a strong customer support department set up in place, you can end up at the bottom of the industry ladder. The right customer support agents will increase customer satisfaction, enhance… Continue reading 5 Things To Keep In Mind While Training Your Support Representatives – Kapdesk

Ever wonder why bad customer service is even a thing? – kapdesk

Customer service is a difficult task to master and, one negative incident is more than enough to lose a customer, forever. In this article, we will explore the common characteristics that lead to bad customer service. Bad customer service can lead to huge losses, and in order to avoid that, it is important that alternatives… Continue reading Ever wonder why bad customer service is even a thing? – kapdesk