Internet Of Things (IoT) Is Gaining Traction In The Digital World, And Customer Service Can Benefit From It – Kapdesk

Customer service is a practice that has rooted itself in every business’ operations in the modern world. Whether you’re an airline company that is managing thousands of customers every day, or an FMCG company that is delivering millions of products, having a proactive system that understands the success of each product or service can be… Continue reading Internet Of Things (IoT) Is Gaining Traction In The Digital World, And Customer Service Can Benefit From It – Kapdesk

It’s Time To Build A Brand That Delivers Strong Customer Service – Kapdesk

The only way you are going to build a brawny brand is by acquiring more customers. It’s that simple. The more customers your business attracts, the better your future prospects. The most efficient way of encouraging more people to try your brand out is by delivering an outstanding customer service, which for all intent and… Continue reading It’s Time To Build A Brand That Delivers Strong Customer Service – Kapdesk

Let’s Focus On Making Customer Service More Personal – Kapdesk

Customer service is a concept that’s often talked about as an afterthought, and very few people realize its true importance in building substantial customer relationships. A customer service with a hint of personalization can make all the difference between a service that customers would like to use, and one that people don’t really care about.… Continue reading Let’s Focus On Making Customer Service More Personal – Kapdesk

How To Speed Up Customer Responses? – Kapdesk

Nobody likes long waits. Take for example ordering food. If you are promised delivery within 30 minutes and your food arrives after 45 minutes, you become an unhappy customer and will probably not order from the same place again, unless they have a secret sauce that keeps you hooked. All customers seek to do business… Continue reading How To Speed Up Customer Responses? – Kapdesk

Automated Responses , Auto Reply And Auto Response email – Kapdesk

Businesses across the world have to deal with a stream of customers who keep coming back with endless questions and queries related to their purchase and services recieved. This can be quite overwhelming when you have an email Inbox that’s being flooded by messages every minute. But, this is not always bad news; there are ways… Continue reading Automated Responses , Auto Reply And Auto Response email – Kapdesk

The Importance Of Auto-Response For Email Support – Kapdesk

Auto-response for customers is an absolutely necessary marketing tool in today’s competitive business world. An auto-response software has many uses and is essential in situations where giving an immediate response is not possible. They can be in the form of thank-you notes, registration confirmations for events, or even as referrals to complimentary resources and archived… Continue reading The Importance Of Auto-Response For Email Support – Kapdesk

Customer response times are more important than you think – kapdesk

Businesses across the world have to deal with a stream of customers who keep coming back with endless questions and queries related to their purchase and services recieved. This can be quite overwhelming when you have an email Inbox that’s being flooded by messages every minute. But, this is not always bad news; there are ways… Continue reading Customer response times are more important than you think – kapdesk