Integrating Google Analytics Into Your Knowledge Base Can Make All The Difference – Kapdesk

A knowledge base is very valuable for any organization, and this fact is irrefutable. Having the most relevant and useful information in your knowledge base is very important if you want your business to prosper. The challenge of getting visitors to your website and making them consider your product is a humongous challenge. And this… Continue reading Integrating Google Analytics Into Your Knowledge Base Can Make All The Difference – Kapdesk

Customer Perception Is Vital For Delivering Good Customer Support – Kapdesk

Customer support isn’t simply solving your customers’ problems, but also about engaging with them in a way that lets them realize that they can always depend on you for answers. Building a positive perception within your customers’ minds ensures that they leave with a lasting impression about your customer service, even if you could not… Continue reading Customer Perception Is Vital For Delivering Good Customer Support – Kapdesk

Build long-term customer relationships with exceptional experiences – kapdesk

Your customers expect a lot from your business, not only in terms of quality but also in terms of the wide multitude of services that they look forward to. This in short, goes on to dictate how much of your customer base is satisfied, since your customers’ experiences are directly correlated to their satisfaction. What… Continue reading Build long-term customer relationships with exceptional experiences – kapdesk

Support Your Customers Whenever And From Wherever They Want – Kapdesk

It’s no easy job to scale a business with a growing user base, but it is something that any successful business has to deal with. With scaling, among st a variety of other new problems, comes the trouble of dealing with the customer support of a constantly growing and evolving business. This implies that your… Continue reading Support Your Customers Whenever And From Wherever They Want – Kapdesk

Social media is a double-edged sword for your customer support – kapdesk

In a matter of few years, social media has managed to alter the fate of the Internet in many different ways. Nearly every facet of society has felt the impact of social media through a wide range of opportunities, as well as scope for risks and threats. Businesses use social media as a medium for… Continue reading Social media is a double-edged sword for your customer support – kapdesk

When Your Customers Can Support Other Customers, You Know You Done A Good Job – Kapdesk

Customer support in any industry starts with patience. It is the key to customer support, and a great one at that too. After all, you cannot expect your customers to have thorough knowledge about your product. If you have not imbibed this skill into the arsenal of your customer care executives, then you have a… Continue reading When Your Customers Can Support Other Customers, You Know You Done A Good Job – Kapdesk

Exceptional Customer Support Should Be An Important Focus For Upcoming Startups – Kapdesk

Fact of the matter is that ten startups don’t make it in this super competitive industry. The reasons for new companies failing to prosper are many. Some fail because they lack the necessary capital that they need to continue moving while others fail because they have inadequate preparations in place. The highly competitive business environment… Continue reading Exceptional Customer Support Should Be An Important Focus For Upcoming Startups – Kapdesk