Integrating Google Analytics Into Your Knowledge Base Can Make All The Difference – Kapdesk

A knowledge base is very valuable for any organization, and this fact is irrefutable. Having the most relevant and useful information in your knowledge base is very important if you want your business to prosper. The challenge of getting visitors to your website and making them consider your product is a humongous challenge. And this… Continue reading Integrating Google Analytics Into Your Knowledge Base Can Make All The Difference – Kapdesk

Make Your Email Magical Using A Ticketing System! – Kapdesk

Every organization aims at delivering a customer service experience that’s exceptional, but this service shouldn’t come at the expense of your executives being tied to their desks. Not only does this end up becoming an extremely inefficient way of delivering customer service, but it is also very boring. Although your executives can rely on mobile… Continue reading Make Your Email Magical Using A Ticketing System! – Kapdesk

Team Inbox Is All You Need To Make Email New Again – Kapdesk

If you are a business that is trying to push its products and services through different mediums, then you already know the importance of communicating with your customers by using email and newsletters. So, when you go out looking for even better tools in the market, ensure that the customer support tools that you end… Continue reading Team Inbox Is All You Need To Make Email New Again – Kapdesk

Use Email To Manage Your Customer Interactions At Your Hotel Chain With Ease – Kapdesk

The hospitality industry is absolutely humungous, and hotel chains continue to play a major role in the overall industry arch. Hotel chains are amazingly complex, akin to big multinational organizations. The hotel chains have their specific categories as service industry organizations and continue to have their unique set of characteristics. A hotel chain receives a… Continue reading Use Email To Manage Your Customer Interactions At Your Hotel Chain With Ease – Kapdesk

The Importance Of Auto-Response For Email Support – Kapdesk

Auto-response for customers is an absolutely necessary marketing tool in today’s competitive business world. An auto-response software has many uses and is essential in situations where giving an immediate response is not possible. They can be in the form of thank-you notes, registration confirmations for events, or even as referrals to complimentary resources and archived… Continue reading The Importance Of Auto-Response For Email Support – Kapdesk

Supporting Customers Through Email Support – kapdesk

From a broader perspective, the main objective of using a helpdesk software for your customer service is to help your agents help your customers. This means streamlining your workflow and supporting your agents with the repetitive and monotonous tasks, so that they can instead focus on resolving the incoming tickets. Apart from that, setting down… Continue reading Supporting Customers Through Email Support – kapdesk

Team Inbox Is All You Need To Make Email New Again – Kapdesk

If you are a business that is trying to push its products and services through different mediums, then you already know the importance of communicating with your customers by using email and newsletters. So, when you go out looking for even better tools in the market, ensure that the customer support tools that you end… Continue reading Team Inbox Is All You Need To Make Email New Again – Kapdesk