Empower Your Call Center Agents With A Prosper Escalation Framework – Kapdesk

Irrespective of how efficient and proactive your customer care system is, there will always be cases where you will have to be on your toes and manage accounts of customers that are going through escalation. The process of escalation management can be a stressful and strenuous task. Hence, it is important that you have a… Continue reading Empower Your Call Center Agents With A Prosper Escalation Framework – Kapdesk

Ever Wonder Why Bad Customer Service Is Even A Thing? – Kapdesk

Customer service is a difficult task to master and, one negative incident is more than enough to lose a customer, forever. In this article, we will explore the common characteristics that lead to bad customer service. Bad customer service can lead to huge losses, and in order to avoid that, it is important that alternatives… Continue reading Ever Wonder Why Bad Customer Service Is Even A Thing? – Kapdesk

How Can You Use A Team Inbox To Improve Your Agents And Productivity? – Kapdesk

All businesses today are using email aliases to manage a vast array of inquiries coming their way. These inquiries could either be from colleagues from other departments or from people with queries regarding the company’s products or services. However, the email applications present in the market today don’t make it any easy for teams to… Continue reading How Can You Use A Team Inbox To Improve Your Agents And Productivity? – Kapdesk

Don’t Make Your Customers Wait Too Long For A Reply – Kapdesk

The single biggest mistake that a business can make is let their customers feel that they are not cared for, and that they are expendable. The timeless truth is that the longer you wait to send a reply to a customer, the higher are the chances that your incredible and well-thought reply will be irrelevant… Continue reading Don’t Make Your Customers Wait Too Long For A Reply – Kapdesk

Customer Mails Turning Into A Mess? Get Smart With Automation – Kapdesk

Some consider email to be a blessing, where as some consider it to be a bane. Getting hundreds of emails from your customers everyday can become difficult to manage. On one hand, it is a simple, yet powerful tool of communication that takes care of your marketing, customer support, project management, and general communication needs.… Continue reading Customer Mails Turning Into A Mess? Get Smart With Automation – Kapdesk

Empower Your Call Center Agents With A Prosper Escalation Framework – Kapdesk

Irrespective of how efficient and proactive your customer care system is, there will always be cases where you will have to be on your toes and manage accounts of customers that are going through escalation. The process of escalation management can be a stressful and strenuous task. Hence, it is important that you have a… Continue reading Empower Your Call Center Agents With A Prosper Escalation Framework – Kapdesk

With The Right Escalation Rules In Place, Resolutions Will Be Quick – Kapdesk

Everyone who gets in touch with a service desk wants to see their problem resolved in the fastest time possible. In case, the resolution takes time, the problem should be escalated right away. Failing to resolve a problem in a defined time will only lead to your organization losing customers in the long term. So… Continue reading With The Right Escalation Rules In Place, Resolutions Will Be Quick – Kapdesk