Empower Your Call Center Agents With A Prosper Escalation Framework – Kapdesk

Irrespective of how efficient and proactive your customer care system is, there will always be cases where you will have to be on your toes and manage accounts of customers that are going through escalation. The process of escalation management can be a stressful and strenuous task. Hence, it is important that you have a… Continue reading Empower Your Call Center Agents With A Prosper Escalation Framework – Kapdesk

Ever Wonder Why Bad Customer Service Is Even A Thing? – Kapdesk

Customer service is a difficult task to master and, one negative incident is more than enough to lose a customer, forever. In this article, we will explore the common characteristics that lead to bad customer service. Bad customer service can lead to huge losses, and in order to avoid that, it is important that alternatives… Continue reading Ever Wonder Why Bad Customer Service Is Even A Thing? – Kapdesk

How Can You Use A Team Inbox To Improve Your Agents And Productivity? – Kapdesk

All businesses today are using email aliases to manage a vast array of inquiries coming their way. These inquiries could either be from colleagues from other departments or from people with queries regarding the company’s products or services. However, the email applications present in the market today don’t make it any easy for teams to… Continue reading How Can You Use A Team Inbox To Improve Your Agents And Productivity? – Kapdesk

Having Customers Contact You Through Multiple Platforms Should Always Come As Good News – kapdesk

Each of your customers is unique, and that requires you to see to their needs differently. They all have their own and personal preferences, along with their likes and dislikes. So, connecting with them in the same way would be an exercise in futility. This is exactly where multi-channel customer service or ticketing system comes… Continue reading Having Customers Contact You Through Multiple Platforms Should Always Come As Good News – kapdesk

Big Data – The Perfect Tool For Maximizing The Value Of Your Customer Support – Kapdesk

If you haven’t heard about ‘Big Data’ and targeted advertising, chances are that you have been off the grid. If not, then you already know about the gradual progress that big data has made and the amount of traction targeted advertising has gained as its effect. Marketers have been swift to take advantage of the… Continue reading Big Data – The Perfect Tool For Maximizing The Value Of Your Customer Support – Kapdesk

Integrating Google Analytics Into Your Knowledge Base Can Make All The Difference – Kapdesk

A knowledge base is very valuable for any organization, and this fact is irrefutable. Having the most relevant and useful information in your knowledge base is very important if you want your business to prosper. The challenge of getting visitors to your website and making them consider your product is a humongous challenge. And this… Continue reading Integrating Google Analytics Into Your Knowledge Base Can Make All The Difference – Kapdesk

Make Your Email Magical Using A Ticketing System! – Kapdesk

Every organization aims at delivering a customer service experience that’s exceptional, but this service shouldn’t come at the expense of your executives being tied to their desks. Not only does this end up becoming an extremely inefficient way of delivering customer service, but it is also very boring. Although your executives can rely on mobile… Continue reading Make Your Email Magical Using A Ticketing System! – Kapdesk