Empower Your Call Center Agents With A Prosper Escalation Framework – Kapdesk

Irrespective of how efficient and proactive your customer care system is, there will always be cases where you will have to be on your toes and manage accounts of customers that are going through escalation. The process of escalation management can be a stressful and strenuous task. Hence, it is important that you have a… Continue reading Empower Your Call Center Agents With A Prosper Escalation Framework – Kapdesk

Ever Wonder Why Bad Customer Service Is Even A Thing? – Kapdesk

Customer service is a difficult task to master and, one negative incident is more than enough to lose a customer, forever. In this article, we will explore the common characteristics that lead to bad customer service. Bad customer service can lead to huge losses, and in order to avoid that, it is important that alternatives… Continue reading Ever Wonder Why Bad Customer Service Is Even A Thing? – Kapdesk

Internet Of Things (IoT) Is Gaining Traction In The Digital World, And Customer Service Can Benefit From It – Kapdesk

Customer service is a practice that has rooted itself in every business’ operations in the modern world. Whether you’re an airline company that is managing thousands of customers every day, or an FMCG company that is delivering millions of products, having a proactive system that understands the success of each product or service can be… Continue reading Internet Of Things (IoT) Is Gaining Traction In The Digital World, And Customer Service Can Benefit From It – Kapdesk

How Can You Use A Team Inbox To Improve Your Agents And Productivity? – Kapdesk

All businesses today are using email aliases to manage a vast array of inquiries coming their way. These inquiries could either be from colleagues from other departments or from people with queries regarding the company’s products or services. However, the email applications present in the market today don’t make it any easy for teams to… Continue reading How Can You Use A Team Inbox To Improve Your Agents And Productivity? – Kapdesk

Having Customers Contact You Through Multiple Platforms Should Always Come As Good News – kapdesk

Each of your customers is unique, and that requires you to see to their needs differently. They all have their own and personal preferences, along with their likes and dislikes. So, connecting with them in the same way would be an exercise in futility. This is exactly where multi-channel customer service or ticketing system comes… Continue reading Having Customers Contact You Through Multiple Platforms Should Always Come As Good News – kapdesk

Support Your Customers Whenever And From Wherever They Want – Kapdesk

It’s no easy job to scale a business with a growing userbase, but it is something that any successful business has to deal with. With scaling, amongst a variety of other new problems, comes the trouble of dealing with the customer support of a constantly growing and evolving business. This implies that your support team… Continue reading Support Your Customers Whenever And From Wherever They Want – Kapdesk

The Content Marketing Practices That You Thought To Know About! – Kapdesk

Every business’ success depends on the amount of efforts that they are putting into marketing. But for them to succeed, they also need to take their marketing to the next level. You might be wondering what else you can do in order to give your marketing the boost that it needs. There’s always the possibility… Continue reading The Content Marketing Practices That You Thought To Know About! – Kapdesk