Having Customers Contact You Through Multiple Platforms Should Always Come As Good News – kapdesk

Each of your customers is unique, and that requires you to see to their needs differently. They all have their own and personal preferences, along with their likes and dislikes. So, connecting with them in the same way would be an exercise in futility. This is exactly where multi-channel customer service or ticketing system comes… Continue reading Having Customers Contact You Through Multiple Platforms Should Always Come As Good News – kapdesk

Must Have Tools For Your Business’s Phone Support Process – Kapdesk

Modern day customers have been given the flexibility to seek more value from the companies they choose to do business with much more than ever before, and there are two reasons for this: 1) Customers are getting busier by the day, and need a break from more time-consuming things. 2) The competition in the business… Continue reading Must Have Tools For Your Business’s Phone Support Process – Kapdesk

Mobile support is paving the way for instant issue resolution – kapdesk

Mobile is ubiquitous in the world that we live in today. People use smartphones and keep their smartphones with them all the time. And, it is also being used for customer service now. Many of your customers will turn to social media when they are faced with a particular problem regarding the product or service.… Continue reading Mobile support is paving the way for instant issue resolution – kapdesk

Empower your call center agents with a prosper escalation framework – kapdesk

Irrespective of how efficient and proactive your customer care system is, there will always be cases where you will have to be on your toes and manage accounts of customers that are going through escalation. The process of escalation management can be a stressful and strenuous task. Hence, it is important that you have a… Continue reading Empower your call center agents with a prosper escalation framework – kapdesk

Tools Necessary For Your Business Phone Support Process – Kapdesk

Modern day customers are given the pliability to hunt additional worth from the businesses they opt to do business with way more than ever before, and there area unit 2 reasons for this: 1) Customers are becoming busier by the day, and wish a possibility from additional long things. 2) The competition within the business… Continue reading Tools Necessary For Your Business Phone Support Process – Kapdesk