Big Data – The Perfect Tool For Maximizing The Value Of Your Customer Support – Kapdesk

If you haven’t heard about ‘Big Data’ and targeted advertising, chances are that you have been off the grid. If not, then you already know about the gradual progress that big data has made and the amount of traction targeted advertising has gained as its effect. Marketers have been swift to take advantage of the… Continue reading Big Data – The Perfect Tool For Maximizing The Value Of Your Customer Support – Kapdesk

Integrating Google Analytics Into Your Knowledge Base Can Make All The Difference – Kapdesk

A knowledge base is very valuable for any organization, and this fact is irrefutable. Having the most relevant and useful information in your knowledge base is very important if you want your business to prosper. The challenge of getting visitors to your website and making them consider your product is a humongous challenge. And this… Continue reading Integrating Google Analytics Into Your Knowledge Base Can Make All The Difference – Kapdesk

Make Your Email Magical Using A Ticketing System! – Kapdesk

Every organization aims at delivering a customer service experience that’s exceptional, but this service shouldn’t come at the expense of your executives being tied to their desks. Not only does this end up becoming an extremely inefficient way of delivering customer service, but it is also very boring. Although your executives can rely on mobile… Continue reading Make Your Email Magical Using A Ticketing System! – Kapdesk

Team Inbox Is All You Need To Make Email New Again – Kapdesk

If you are a business that is trying to push its products and services through different mediums, then you already know the importance of communicating with your customers by using email and newsletters. So, when you go out looking for even better tools in the market, ensure that the customer support tools that you end… Continue reading Team Inbox Is All You Need To Make Email New Again – Kapdesk

Every Business Must Have Customer Happiness As Their End-Goal – Kapdesk

Strengthening customer loyalty is something that every business needs to start paying attention to. In fact, and on the contrary, many businesses end up not putting the required efforts for their customers’ happiness. This usually ends up in having serious repercussions for the business, such as loss of customers and a bad brand name. Unfortunately,… Continue reading Every Business Must Have Customer Happiness As Their End-Goal – Kapdesk

With Great Service Practices, Comes A Great Customer Support Platform – Kapdesk

From a broader perspective, the main objective of using a helpdesk software for your customer service is to help your agents help your customers. This means streamlining your workflow and supporting your agents with the repetitive and monotonous tasks, so that they can instead focus on resolving the incoming tickets. Apart from that, setting down… Continue reading With Great Service Practices, Comes A Great Customer Support Platform – Kapdesk

Don’t Make Your Customers Wait Too Long For A Reply – Kapdesk

Customer support is at the core of Kapdesk. One question that is asked very frequently is, “What makes ticket support so unique?” This is always surprising because the instinctive answer to this question is, “Because it’s better than the traditional forms of support.” What else can a ticketing software offer? Well, read on to find… Continue reading Don’t Make Your Customers Wait Too Long For A Reply – Kapdesk