Popular customer service trends – kapdesk

Whether you provide a product or a service, you need to be on top of your customers’ list. So what are the popular customer service trends that all businesses must follow? The 21st century has witnessed a lot of revolutionary steps towards a better tomorrow. Modern technology has changed the way we see and perceive… Continue reading Popular customer service trends – kapdesk

FIVE WAYS MOBILE CRM SOFTWARE COULD PROVIDE TECHNOLOGICAL EDGE FOR YOUR SALES TEAM?

When wired telephone technology was invented, cold calling completely reinvented the sales process up to that point. Afterwards, the satellites and wireless mediums took-up the same mantle for the next decade. But the passage of time has turned mobile into a general business utility, taking away its status as a difference-maker. Today, Mobile CRM has… Continue reading FIVE WAYS MOBILE CRM SOFTWARE COULD PROVIDE TECHNOLOGICAL EDGE FOR YOUR SALES TEAM?

TICKET MANAGEMENT SYSTEM – KAPTURE CRM

Ticket and Tag Each Issue for Timely Resolutions The stacking of issues and lack of clear assignments are frequent hindrances to quality customer service. The CRM ticketing software can instantly resolve both these problems. A top-down ticketing system lets you assign and distribute incoming customer queries and complaints to the concerned team without unnecessary delays.… Continue reading TICKET MANAGEMENT SYSTEM – KAPTURE CRM

FIVE FACTORS THAT WILL ENSURE OPTIMAL ROI IN CRM SOFTWARE

Most businesses derive their critical USP through their way of operations. For the same reason, businesses may refuse to change their original operational strategy. For the same reason, the concerned CRM software should be well-adapted to each business. Meanwhile, it also provides a better way for businesses to understand itself. Firstly, the CRM platform needs… Continue reading FIVE FACTORS THAT WILL ENSURE OPTIMAL ROI IN CRM SOFTWARE

How does Sales CRM Comprehends and Manages your Field Expenses? – Kapture CRM

If  you ever managed a field team, you will have detected however the burgeoning field and extra expenses quickly runs over your budget calculations. In some cases, it’s going to price you as-much as two hundredth of your total expenses to possess a five members field team. In these cases, you can’t be fairly expecting… Continue reading How does Sales CRM Comprehends and Manages your Field Expenses? – Kapture CRM

Lead Management System – Kapture CRM

Designed with a totally machine-controlled lead process system, Kapture’s lead management System has associate degree innovative approach of handling incoming leads promptly and expeditiously. You name it, we’ve it; the CRM comes with an built-in lead management software system that offers everything you wish to smoothen processes and fasten sales cycles. Choosing the correct Sales… Continue reading Lead Management System – Kapture CRM