Ever Wonder Why Bad Customer Service Is Even A Thing? – Kapdesk

Customer service is a difficult task to master and, one negative incident is more than enough to lose a customer, forever. In this article, we will explore the common characteristics that lead to bad customer service. Bad customer service can lead to huge losses, and in order to avoid that, it is important that alternatives… Continue reading Ever Wonder Why Bad Customer Service Is Even A Thing? – Kapdesk

Using E-mail To Improve Your Customer Service Operations – Kapdesk

There is no denying that a lot of companies are extensively focusing on multi-channel support and this, more often than not, can lead to underutilization of other prevalent channels, such as email. A lot of businesses are under the false notion that email is a dying medium of communication. The notion is wrong and harboring… Continue reading Using E-mail To Improve Your Customer Service Operations – Kapdesk

Ever wonder why bad customer service is even a thing? – kapdesk

Customer service is a difficult task to master and, one negative incident is more than enough to lose a customer, forever. In this article, we will explore the common characteristics that lead to bad customer service. Bad customer service can lead to huge losses, and in order to avoid that, it is important that alternatives… Continue reading Ever wonder why bad customer service is even a thing? – kapdesk

How To Improve Your Customer Service By Using e-mail Support – Kapdesk

There is no denying that a lot of companies are extensively focusing on multi-channel support and this, more often than not, can lead to under utilization of other prevalent channels, such as email. A lot of businesses are under the false notion that email is a dying medium of communication. The notion is wrong and… Continue reading How To Improve Your Customer Service By Using e-mail Support – Kapdesk

Using e-mail to improve your customer service operations – kapdesk

There is no denying that a lot of companies are extensively focusing on multi-channel support and this, more often than not, can lead to underutilization of other prevalent channels, such as email. A lot of businesses are under the false notion that email is a dying medium of communication. The notion is wrong and harboring… Continue reading Using e-mail to improve your customer service operations – kapdesk

Increase Your Customer Retention – Kapdesk

There is no denying that a lot of companies are extensively focusing on multi-channel support and this, more often than not, can lead to under utilization of other prevalent channels, such as email. A lot of businesses are under the false notion that email is a dying medium of communication. The notion is wrong and… Continue reading Increase Your Customer Retention – Kapdesk

What you need to know about Customer Service – kapdesk

Customer service is a difficult task to master and, one negative incident is more than enough to lose a customer, forever. In this article, we will explore the common characteristics that lead to bad customer service. Bad customer service can lead to huge losses, and in order to avoid that, it is important that alternatives… Continue reading What you need to know about Customer Service – kapdesk