Providing Awesome Social Media Customer Service – Kapdesk

From a business perspective, social media websites like Facebook and Twitter had started out as additional platforms for marketing and advertising. However, now with more and more people using these (along with other social media websites like Google+, Pinterest, Instagram, etc.) social media websites, and rising customer expectations every year, businesses have no choice but…

Popular Customer Service Trends – Kapdesk

The 21st century has witnessed a lot of revolutionary steps towards a better tomorrow. Modern technology has changed the way we see and perceive things. Having the world in our palm (with the help of Smartphones and Tablet PCs) enables you to connect and share even with those who are on the other side of…

The Power Of Social Media Customer Service – Kapdesk

Even though the way people do business has changed over the years, consumer behavior has remained the same. They still want the best products or services at the best possible rate, they want an easy way to buy those products, and in troubled times, they want someone who listens and quickly solve their problems. This…

How Does An Organization Benefit From Social Media Support Integration? – Kapdesk

It is not uncommon for people to look at the idea of social media customer support and treat it with a certain amount of skepticism. This skepticism creeps in due to the hype and the inability to distinguish the hype from the genuine value social media customer support can bring. The implementation of social media…

How Can Social Media Help Your Business Grow? – Kapdesk

You may be thinking, “Here is a philosophical article that’s going to impart knowledge on how important social media is for your business”. Well, that is partially true, but this article will be concise, to the point and definitely not mind-numbing. This article aims to clarify all social media customer service doubts that businesses have,…

Providing Awesome Social Media Customer Service – Kapdesk

From a business perspective, social media websites like Facebook and Twitter had started out as additional platforms for marketing and advertising. However, now with more and more people using these (along with other social media websites like Google+, Pinterest, Instagram, etc.) social media websites, and rising customer expectations every year, businesses have no choice but…

Why Social Media Is A Good Channel For Customer Support? – Kapdesk

Besides having a great product or service, which is probably the main source of revenue for most businesses, more and more company’s today are investing their time and energy on providing valuable, satisfactory customer service in order to improve the customer’s experience with you’re their business. It goes without saying that without a business that…

Build better Twitter and Facebook interactions for a better business – kapdesk

One of the best ways to use social media and customer service is to listen to your customers. Treat each piece of information as a gift, because that’s exactly what it is. You’re getting valuable insight straight from the people who matter the most – your customers. Avoid Mistakes You can avoid crises by monitoring…

The power of social media customer service – kapdesk

Even though the way people do business has changed over the years, consumer behavior has remained the same. They still want the best products or services at the best possible rate, they want an easy way to buy those products, and in troubled times, they want someone who listens and quickly solve their problems. This…

Mistakes To Avoid In Social Media Support – Kapdesk

If you’re feeling up to the challenge, ask your customers directly for their comments and questions about your current products. But before you do, ensure that your social media strategy includes a plan for tracking those responses, so that your customer service team treats every customer support tweet or post as a priority, and each…