Empower Your Call Center Agents With A Prosper Escalation Framework – Kapdesk

Irrespective of how efficient and proactive your customer care system is, there will always be cases where you will have to be on your toes and manage accounts of customers that are going through escalation. The process of escalation management can be a stressful and strenuous task. Hence, it is important that you have a…

Ever Wonder Why Bad Customer Service Is Even A Thing? – Kapdesk

Customer service is a difficult task to master and, one negative incident is more than enough to lose a customer, forever. In this article, we will explore the common characteristics that lead to bad customer service. Bad customer service can lead to huge losses, and in order to avoid that, it is important that alternatives…

Internet Of Things (IoT) Is Gaining Traction In The Digital World, And Customer Service Can Benefit From It – Kapdesk

Customer service is a practice that has rooted itself in every business’ operations in the modern world. Whether you’re an airline company that is managing thousands of customers every day, or an FMCG company that is delivering millions of products, having a proactive system that understands the success of each product or service can be…

How Can You Use A Team Inbox To Improve Your Agents And Productivity? – Kapdesk

All businesses today are using email aliases to manage a vast array of inquiries coming their way. These inquiries could either be from colleagues from other departments or from people with queries regarding the company’s products or services. However, the email applications present in the market today don’t make it any easy for teams to…

Having Customers Contact You Through Multiple Platforms Should Always Come As Good News – kapdesk

Each of your customers is unique, and that requires you to see to their needs differently. They all have their own and personal preferences, along with their likes and dislikes. So, connecting with them in the same way would be an exercise in futility. This is exactly where multi-channel customer service or ticketing system comes…

Support Your Customers Whenever And From Wherever They Want – Kapdesk

It’s no easy job to scale a business with a growing userbase, but it is something that any successful business has to deal with. With scaling, amongst a variety of other new problems, comes the trouble of dealing with the customer support of a constantly growing and evolving business. This implies that your support team…

The Content Marketing Practices That You Thought To Know About! – Kapdesk

Every business’ success depends on the amount of efforts that they are putting into marketing. But for them to succeed, they also need to take their marketing to the next level. You might be wondering what else you can do in order to give your marketing the boost that it needs. There’s always the possibility…

Big Data – The Perfect Tool For Maximizing The Value Of Your Customer Support – Kapdesk

If you haven’t heard about ‘Big Data’ and targeted advertising, chances are that you have been off the grid. If not, then you already know about the gradual progress that big data has made and the amount of traction targeted advertising has gained as its effect. Marketers have been swift to take advantage of the…

Integrating Google Analytics Into Your Knowledge Base Can Make All The Difference – Kapdesk

A knowledge base is very valuable for any organization, and this fact is irrefutable. Having the most relevant and useful information in your knowledge base is very important if you want your business to prosper. The challenge of getting visitors to your website and making them consider your product is a humongous challenge. And this…

Make Your Email Magical Using A Ticketing System! – Kapdesk

Every organization aims at delivering a customer service experience that’s exceptional, but this service shouldn’t come at the expense of your executives being tied to their desks. Not only does this end up becoming an extremely inefficient way of delivering customer service, but it is also very boring. Although your executives can rely on mobile…